Inconsistent Logo Rendering in Universal Login

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1

Hi everyone,

I’m encountering an issue with the Universal Login where the logo does not render consistently. Sometimes it appears correctly, but other times it either doesn’t load at all or takes a long time to display. This happens intermittently across different browsers.

Here’s a short screen recording showing the issue:

I have already verified the logo URL in the Auth0 branding settings, and the image is under the 100KB size limit. Caching doesn’t seem to be the issue either.

Has anyone else experienced this? Any ideas on what could be causing this inconsistent behavior or how to fix it?

Thanks!

3

Hi @sandip, and thank you for your post!

Would it be possible for you to share the image URL with me in a DM so I can do some testing?

Thanks!
Teodor.

4

Hi Teodor, I’ve sent the image URL to your DM. Let me know if you need anything else.