Imported users cannot login when I set MFA

A Problem appears when I enable MFA: login form start ask for setting mfa secret and after MFA success redirect to login but …error happened

technically I see only 400 error without any specific logs in URL string, so cannot share any details

Hi @ross2211

Thank you for reaching out!

There are a couple of reasons which might cause this behavior, but in case the imported users were brought in with older MFA enrollments, it might be one of the issues. If this is the case, please take a look at our documentation on how to Import User MFA Authenticator Enrollments.

Another reason could be that you have setup some Actions that interfere with the MFA settings that you have in place. The following documentations could prove useful in setting up MFA through Actions:

Let us know if you have found a solution for the issue, or if this is still ongoing on your end.

Hope this helped!
Gerald

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