Unable to Login to account

Help
,
1

I received the notification to setup my MFA for my account. I attempted to set it up, however, I was unable to load my profile (I received a 500 error from the auth0 server). I logged out and cleared any app/cache data (jic?) and attempted to log in again - however now Auth0 seems to be trying to create an entirely new user account for me and I am unable to access my existing tenets/products. There does not seem to be any recourse here to what the heck do I do now?

2

Hi @tarun

Can you dm your email address, I will proceed with the support team.

Thanks
Dawid

3

HI Dawid,

Somehow I’m able to get back into my account - not sure what happened there.

1 Like
4

Thanks for confirmation; if you find this issue reoccurring, inform us as soon as possible so we can take action to log you in!

Thanks
Dawid

5

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.