I can't enter my account nevermore since my G email was migrated to a different workspace

[antonio1]

I login into auth0 by using my Google account. Since my company had 2 different Google workspace, they decided to migrate all emails from one to the other workspace. Everything worked as expected, BUT, now when I try to login to my account, auth0 does not recognize me and treat me as a new customer.
Do I have lost my account???

Please, need help!

Thank you in advance,
Antonio

[dan.woda]

Hi @antonio1,

Welcome to the Auth0 Community!

The easiest way is to have another admin on your tenant remove your old account and add your new google account. If this is not possible, see some other strategies outlined in this doc:

How to Recover Admin Access to a Tenant

Tenant Recovery Requests The purpose of this topic is to help you troubleshoot and recover access to a lost tenant. This scenario often happens when the existing admin (often the sole admin on the tenant), an employee or contractor, leaves an organization without delegating access to another employee. There are a few things you can do to regain control of the tenant without the need for help from Auth0. If you have access to the email alias of the former admin, you can request a password res…