How to Recover Admin Access to a Tenant

Tenant Recovery Requests

The purpose of this topic is to help you troubleshoot and recover access to a lost tenant. This scenario often happens when the existing admin (often the sole admin on the tenant), an employee or contractor, leaves an organization without delegating access to another employee.

There are a few things you can do to regain control of the tenant without the need for help from Auth0.

  1. If you have access to the email alias of the former admin, you can request a password reset through the login page and reset the password for the account.
  2. If another admin is on the tenant, they can remove the old admin and add a new admin. It is a good idea to have multiple admins on a tenant to prevent loss of access.

These solutions will not work if the old admin was the only admin on the tenant, and their account was protected with MFA that is not accessible.

If you cannot gain access to the tenant using one of these strategies, you will need to create a support request with Auth0, after which we can verify tenant ownership and grant access. In order to create a support request, you can send a direct message to @support, with the following information:

  • A detailed explanation of the issue
  • Tenant name
  • Locked out tenant admin email

One of our Community staff will validate the request and create a support ticket on your behalf.

If you simply need your MFA reset, please see this FAQ.