I can not open an account a lot of error 429, I wanted to test the product

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I can not open an account a lot of error 429, I wanted to test the product …

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Even open a ticket to the support is not possible hahaha

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Error!

Something happened while trying to create the tenant: Failed to create account

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Hi @sammonsempes

Welcome to the Auth0 Community!

We are sorry to hear of the issue that you are encountering, the 429 error message would indicate hitting a rate limit, however this should not be happening with account or tenant creation.

Some key factors that may be causing this issue:

  • tenant creation has failed due to the name already being taken;
  • stored browser cache data might be preventing you from proceeding, please attempt to clear the cache, reload the browser and try one more time. Trying Incognito mode could also help;
  • try again with a different network connection if possible, to rule-out any potential issues directly related to your network.

Can you please describe the process that you are taking and the moment it fails? I would assume that you are accessing the Auth0 Signup page to create your account. Are you trying to create it via email or are you choosing any of the Social Login methods displayed ( GitHub, Google or Microsoft)? If possible from your end, attempt the account creation through a different login method ( for example instead of GitHub, try Email or Google).

Let me know where the break happens and any other details that could be relevant.

Best regards,
Gerald