I can not open an account a lot of error 429, I wanted to test the product

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1

I can not open an account a lot of error 429, I wanted to test the product …

2

Even open a ticket to the support is not possible hahaha

3

Error!

Something happened while trying to create the tenant: Failed to create account

5

Hi @sammonsempes

Welcome to the Auth0 Community!

We are sorry to hear of the issue that you are encountering, the 429 error message would indicate hitting a rate limit, however this should not be happening with account or tenant creation.

Some key factors that may be causing this issue:

  • tenant creation has failed due to the name already being taken;
  • stored browser cache data might be preventing you from proceeding, please attempt to clear the cache, reload the browser and try one more time. Trying Incognito mode could also help;
  • try again with a different network connection if possible, to rule-out any potential issues directly related to your network.

Can you please describe the process that you are taking and the moment it fails? I would assume that you are accessing the Auth0 Signup page to create your account. Are you trying to create it via email or are you choosing any of the Social Login methods displayed ( GitHub, Google or Microsoft)? If possible from your end, attempt the account creation through a different login method ( for example instead of GitHub, try Email or Google).

Let me know where the break happens and any other details that could be relevant.

Best regards,
Gerald

6

Hello, I tried by google, then github, then email, I am stuck at the tenant creation when we have to choose the subdomain name

7

Now I have
{“error”:“Failed to create account”,“status”:500},

Seems you have some backend issues here !

Good luck for the debugging !

8

Hey @sammonsempes, I had exactly the same issue. A bunch of 429 then followed by 500. I connected through VPN and it magically worked on the page reload. Hope that helps!

9

Hi everyone,

Thank you for the added information, I’m glad it’s working for you @pavel.chikul, hopefully that can help others as well!

@sammonsempes please let me know if enabling/disabling the VPN had any effect on the behaviour that you are seeing. As this issue looks to be wide-spread, we are forwarding all the information to our internal teams so they can further investigate the issue.

Please let us know of any change from your end, I will return with an update as soon as we have any new information.

Thank you for your patience!
Gerald

10

Hi everyone,

Returning for some additional information from your end, can you please confirm the Region of the tenant where you are trying to create a tenant? You can read our documentation on the available Tenant Regions in case it helps.

Thank you!
Gerald

11

Hi everyone!

Wanted to bring an update, the team informed me that the issue should now be resolved.
Please try again and let us know if everything is working correctly for you!

Best regards,
Gerald

12

Hello!

I just wanted to report that I am experiencing the same issue.

The flow I used was:

  • Create account flow
  • Use the “I need advanced options” checkbox option
  • Use the Auth0 provided tenant name, but change the data region to “EU”
  • Click the “Create account“ button

The request that gets made is:

POST
https://manage.auth0.com/api/account/create
{
  tenant: "dev-z5u03h5ws0jew4sh",
  locality: "eu",
  isChild: false
}

The response is:

{"error":"Failed to create account","status":429}

This doesn’t really make sense, because making one request shouldn’t really be hitting up against any rate limits.

I noticed that incrementing the provided tenant id by one, (i.e. changing dev-z5u03h5ws0jew4sh to dev-z5u03h5ws0jew4si) allowed me to provision a tenant, but a less persistent person might have given up.

13

Hi @hello15

Welcome to the Auth0 Community!

Thank you for sharing your experience on this matter, we’re glad to hear that you were able to setup your tenant despite the issue!

I will forward the details to our internal teams in case any remnants of the issue were persisting at the moment you were trying to setup your tenant.

Have a great one!
Gerald

14

I have the same issue. Not a good look that the first impression I have of Auth0 is a 429 error

15

Hi @sammonsempes

Welcome to the Auth0 Community, thank you for reaching out to us!

Can you please detail if this is still ongoing for you and if any of the following helped complete the creation:

  • selecting a different name for your tenant, even by one character, or changing the region;
  • allowing a couple of minutes to pass and then attempting once more.

It appears that on occasion, relics from a previous outage that we experienced can still be encountered, however no permanent effects should remain.

Looking forward to your input!

Best regards,
Gerald