I am Okta administrator and lost my mobile where I have installed auth0 need MFA reset

[sairam.sairam]

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Hi Team,

I am Okta administrator and I have enrolled to auth0 MFA, I lost my device and I am unable to login to okta support, need MFA reset, could you please help

[tyf]

Hey there @sairam.sairam welcome to the community!

Please see the following post for steps on how to proceed with a reset request:

Account Locked: MFA Resets Requests

Last Updated: May 23, 2024 Overview This article will help in handling MFA reset requests when an account is locked. In general, it is important to enroll in multiple MFA methods for Dashboard Admins and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and it is highly recommended to enroll in at least 2 of them and in as many as possible: WebAuthn with FIDO security keys: WebAuthn roaming authenticators are removable and c…