How To Access Support Center for Heroku Tenant

Knowledge Articles
1

Overview

Heroku users accounts(user id starts with hus_) will be able to launch/access the tenant management Dashboard via Heroku, however will be unable to access Support Center that is associated with an Heroku-based tenant. This is because heroku user accounts (HK_ACCOUNT) are not the same as standard tenant admin user accounts (A0_ACCOUNT)

Applies To

  • Heroku Tenants
  • Support Center Access for Heroku

Solution

To grant access to Support Center in an Heroku tenant, use the HK_ACCOUNT as means to access the Auth0 management dashboard and create a tenant admin invitation to the same person and accept that invitation using the A0_ACCOUNT.

The end result would be that the same person would have access to the management dashboard of the respective tenant via two approaches:

  • Legacy Heroku (SSO) via HK_ACCOUNT
  • Standard Auth0 user account via A0_ACCOUNT.

Here are the steps for the heroku user to follow:

  1. Ensure you have a standard Auth0 account
    Sign up at auth0.com
  2. Log in to Heroku
    In a different browser (or an incognito window), log in to Heroku as usual and open the tenant dashboard for heroku tenant.
  3. Send an invitation
    From the dashboard, go to “Tenant Admin Invitations” and send an invite to the new Auth0 email you created in Step 1.
  4. Accept the invitation
    Switch back to the browser where you created the new Auth0 account, and accept the invitation.
  5. Access the Support Center
    Once the invitation is accepted, try switching to the Heroku tenant using the new Auth0 account and access the Support Center.