How much time does it take to get response from support ?

Under a Developper Plan, I submitted a ticket to the support 9 hours ago and still no answer.
How long does the support take usually to give an answer ?

I see that a support engineer as already replied to your ticket and started working on solving your issue.

Under the Developer plan you’re entitled to the [Standard support] (Customer Support) and just for future reference, you can check the Target Response Time for the multiple types of issues here: Customer Support

These times can vary, depending on the workload, but the support engineers do their best to answer everyone as quickly as possible.

Thanks for your answer Ricardo.
Will move to the startup plan give us a elevated support ?