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How much time does it take to get response from support ?

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time
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developper-plan

#1

Under a Developper Plan, I submitted a ticket to the support 9 hours ago and still no answer.
How long does the support take usually to give an answer ?


#2

I see that a support engineer as already replied to your ticket and started working on solving your issue.

Under the Developer plan you’re entitled to the [Standard support] (https://auth0.com/docs/support#standard-support) and just for future reference, you can check the Target Response Time for the multiple types of issues here: https://auth0.com/docs/support#defect-responses

These times can vary, depending on the workload, but the support engineers do their best to answer everyone as quickly as possible.


#3

Thanks for your answer Ricardo.
Will move to the startup plan give us a elevated support ?