What's the response time from Auth0 Support / Community?

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Question: What’s the response time from Auth0 Support / Community?

Answer

  • Auth0 Community Forum

    • When it comes to Community Forum, it offers support for all customer tiers. There are no guaranteed response times for questions posted. We’re doing our best in providing you with the developer support experience you require having in mind the number of incoming topics.

  • Auth0 Support

    • The response time from Auth0 support which is available only for paying customers, depends on the severity level of the issue. Response times for each severity level issues can be found here.

Supporting Documentation