I’m trying to import users from an existing platform with Automatic Migration while allowing new users to sign-up. It seems the Automatic Migration part is working well, but when users try to sign up, Auth0 is throwing an error that says “Request to Webtask exceeded allowed execution time”. I wonder if it’s because I enabled the “Import Users to Auth0” flag for my tenant. (By the way, the “Disable Sign-Ups” flag is turned off in the Database setting)
Is my understanding correct? If so, what’s the recommended way to import users with Automatic Migration while allowing new sign-ups?
This probably means your get_user script is timing out. You need both the login and the get_user scripts to work.
When a new user registers, Auth0 must check with the legacy DB (via the get_user script) to make sure they don’t exist. That is the source of the timeout.
Hi @john.gateley, thanks for your support!
You are right. My Get User script wasn’t able to handle emails that weren’t available in the legacy DB. My bad… I was testing the script with only the valid emails and couldn’t nail down the problem by the error message.
Thanks again John! You saved my day
Teamwork makes the dreamwork!
This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.