How are we charged on subscription update

Problem statement

We intend to upgrade our subscription. Our current plan is B2B Essentials with an annual payment.
I would like to understand how we are going to be charged in the following scenarios:

  • Upgrade to different subscription with annual payment.
  • Upgrade to different subscription but now with monthly payment.
  • We plan on upgrading to essentials with higher active users for now.


If you’re on an annual plan you can upgrade but you won’t be able to downgrade during the term. You also will not be able to downgrade to the monthly plan during the term.