Getting 500 error when entering phone number on first social login

[owntheweb]

Hello gurus,
I’m just getting started on a new project, a quick demo of sorts (TypeScript quiz demo, needs login to participate). In node/express, localhost, when I attempt to login via social login (tried with Twitter/Google), it’s asking for a phone number. When I fill it in and choose next, I get this visible error:

WE FOUND AN ERROR SENDING YOUR CODE. PLEASE TRY AGAIN IN A FEW SECONDS.

Request URL:
https://[myapp].guardian.auth0.com/api/device-accounts/split-up-authenticator/sms-enroll

Request Payload:
{phone_number: “+1 3039999999”} (number changed, was real number)

Response:
{“statusCode”:500,“error”:“Internal Server Error”,“message”:“An internal server error occurred”,“errorCode”:“error_sending_sms”}

Is this because I’m testing locally? Should I post somewhere or use a proxy app for this (n grock or something, will look it up). This happens with the sample app and my own.

Thanks for taking a look in advance! I’ll keep picking at it.

[owntheweb]

I’m getting this error when setting up a new Auth0 account as well, so not social related I believe.

[owntheweb]

I think I found the answer here:

Getting too many SMS's error when using SMS MFA

I am using Multi factor auth with the popup signup form. My users keep getting this message “THERE ARE TOO MANY SMSS RIGHT NOW. WAIT SOME MINUTES AND TRY AGAIN.” when trying to add a phone number to their signup. Also it does not send me an sms message, instead it keeps asking for my recovery code every-time I log in. Does anyone have any suggestion as to what could be the cause? I am on the free plan. Thanks

I have an older account with SMS MFA enabled. Turning that off then on again presented lots of options, plus was getting different errors when no MFA was enabled. I think I have it from here. Have a very awesome day.

[owntheweb]

Update: I was having issues until connecting my Twillio account (good to go now). I’m sure I haven’t sent 100 SMS messages (haven’t gotten as far previously as I have today). Just an FYI in case other older accounts are reporting the same issue.

[joseantonio.rey]

Hello, @owntheweb,

As you mentioned, this is most likely because of the limits we have for tenants when not configured with Twilio. Bear in mind that this is a shared test provider as well, so if it’s overloaded it might reject your message at the time.

Let me know if you have any further issues when testing SMSs out.