Getting 500 error when entering phone number on first social login

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1

Hello gurus,
I’m just getting started on a new project, a quick demo of sorts (TypeScript quiz demo, needs login to participate). In node/express, localhost, when I attempt to login via social login (tried with Twitter/Google), it’s asking for a phone number. When I fill it in and choose next, I get this visible error:

WE FOUND AN ERROR SENDING YOUR CODE. PLEASE TRY AGAIN IN A FEW SECONDS.

Request URL:
https://[myapp].guardian.auth0.com/api/device-accounts/split-up-authenticator/sms-enroll

Request Payload:
{phone_number: “+1 3039999999”} (number changed, was real number)

Response:
{“statusCode”:500,“error”:“Internal Server Error”,“message”:“An internal server error occurred”,“errorCode”:“error_sending_sms”}

Is this because I’m testing locally? Should I post somewhere or use a proxy app for this (n grock or something, will look it up). This happens with the sample app and my own.

Thanks for taking a look in advance! I’ll keep picking at it. :smiley:

2

I’m getting this error when setting up a new Auth0 account as well, so not social related I believe.

3

I think I found the answer here:

I have an older account with SMS MFA enabled. Turning that off then on again presented lots of options, plus was getting different errors when no MFA was enabled. I think I have it from here. Have a very awesome day.

4

Update: I was having issues until connecting my Twillio account (good to go now). I’m sure I haven’t sent 100 SMS messages (haven’t gotten as far previously as I have today). Just an FYI in case other older accounts are reporting the same issue.

5

Hello, @owntheweb,

As you mentioned, this is most likely because of the limits we have for tenants when not configured with Twilio. Bear in mind that this is a shared test provider as well, so if it’s overloaded it might reject your message at the time.

Let me know if you have any further issues when testing SMSs out.