Forgot password not sending email to valid gmail account

[lihua.zhang]

Hi @steveshier ,

Welcome to the Auth0 Community!

This FAQ explains the reasons for not receiving password reset emails.

Password reset emails not received

Problem Statement The configuration test emails are coming through just fine, but when we invite a user to an organization or create a change password ticket, the emails are not being received. We are getting different ticket URLs from the response from Management Client, but no emails. We have tried both our corporate email addresses and also Gmail addresses. Other email flows are working, but password reset emails are not being received. Symptoms Other email flows are working, but password re…

Any errors in the tenant logs?

Thanks!