Fail to send emails with AWS SES provider credentials. Keys are working, do we have to rotate the signing keys?

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Error message:

{
“email_type”: “try_provider_configuration_email”,
“notification_type”: “try_provider_configuration_email”,
“to”: “……..”,
“error”: “Error sending email: The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key and signing method. Consult the service documentation for details.”
}

3

Hi @zach2

Welcome to the Auth0 Community!

Most likely, the issue is caused by the fact that the key is incorrect due to how it was copy pasted. I would recommend checking out this StackOverflow thread which goes through various syntax related issues.

If I can help with anything else related to the issue or if you have any other questions, let me know!

Kind Regards,
Nik

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