Escalate/de-escalate Support Tickets

Feature: Escalate/de-escalate Support Tickets

Description: There is currently no way to escalate a support ticket from within the Support Centre.

Use-case: We should have the ability to escalate, and de-escalate, a ticket from with the Support Centre, to account for changes in the situation that resulted in the ticket being opened in the first place.

Thanks a bunch for the feedback @markd! Our product team keeps an eye on this for community interest :crossed_fingers: