Error!The user does not exist

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1

Hello,

we are getting some compaints about user management.

We have an example of a user that shows up when searching the email address in user management, but when you click on the name to go the details, we’ll get “Error!The user does not exist.”.

Is there an active issue atm?

3

Hi @davy

Thank you for reaching out to us!

I understand you are encountering an issue where a user in your Auth0 Dashboard does appear when searched, however clicking on their name for additional details leads to a “Error!The user does not exist.” message.

Based on current platform monitors, there are no active, platform-wide incidents reported for Auth0 Status page at this moment which could be related to the behaviour that you are seeing.

Potential causes

The specific behavior you are describing—where a user appears in the user list but clicking their profile throws an “Error! The user does not exist” message—is a known issue caused by the Auth0 search index being out of sync with the underlying database.

Here is what is likely happening based on known reports:

  • “Ghost Users” from Deletions: This typically occurs when a user is deleted (either via the Management API or the dashboard), but the deletion hasn’t fully propagated to the search index yet.

  • Custom Database Connections: This out-of-sync behavior is most frequently reported with users belonging to custom database connections.

  • Indexing Delay: The system can sometimes take time to index newly created or deleted users, leaving them temporarily visible in the dashboard search results even though their underlying record is gone.

  • Multiple Deletion requests: Attempting to delete the same user multiple times in a small window of time can cause the described behaviour, as it can trigger the indexing to become out of sync.

Overview

Additional details of the issue could help in determining it’s origin, please let us know the following details:

  • was the user deleted and is still showing up in the Auth0 Dashboard?
  • was the user blocked by Brute-Force protection?
  • are you seeing this behaviour with any other users?
  • is the user showing up when performing calling the Management API Search Users by Email endpoint /api/v2/users-by-email ?

Official Recommendation

If this is regarding a deleted user that still shows up in the Auth0 Dashboard, it is very likely a case of the search index being out of sync. This should have no real impact on your tenant’s functionality and should resolve itself after some time, once the index returns in sync.

Looking forward to your input!

Best regards,
Gerald