Error! Bad Gateway when trying to view users

shea · October 23, 2020, 10:36pm

I am trying to look at my users, but I am getting a Bad Gateway error:

Then if I wait a while I see this:

But we have had users in the system for a couple years now.

I do not see any errors on https://status.auth0.com/.

How do we resolve this? It is a little scary seeing all our users gone… though they seem to still be able to log into our application.

art.rosnovsky · October 23, 2020, 10:48pm

TL;DR: there’s an incident in progress, we are working to fix it as we speak.