Hey there @talis, I apologize for the delay in response.
I understand it’s been some time since this topic was posted but I wanted to follow up and see if you were able to overcome this issue? If not please send me the associated email and tenant name so we can further investigate this together.
Just for historical context, below is our standard procedure for handling MFA resets:
Due to the age I am going to keep this topic open for ten days just in case you have any questions. Thanks!