The Error "The from address does not match a verified Sender Identity" is Received via Email after Setting Up Sendgrid as the SMTP Provider

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Last Updated: Jul 31, 2024

Overview

After setting up Sendgrid as the SMTP provider, passwordless emails are no longer being received. There are “Failed Notification” (type: fn) entries in the tenant logs with the following error description:

The from address does not match a verified Sender Identity. Mail cannot be sent until this error is resolved. Visit Sender Identity | SendGrid Docs | Twilio to see the Sender Identity requirements

Applies To

  • Email
  • SMTP Provider
  • Sendgrid

Cause

In the Email passwordless connection settings, the ‘From’ email was set to <root@auth0.com>.

Solution

Navigate to Dashboard > Authentication > Passwordless , click on Email and add an email address that is registered as a Sender Identity with Sendgrid in the ‘From’ field.

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