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Dashboard UI - internal server error on user creation

user-creation
#1

Hi,

from the dashboard, when I try to create a new user, I get an error message; Please find below the sreenshot for the error. My browser debugger show no further details.

I checked password policies for the DB connection, and my password seems compliant with what I am doing.

What am I missing / doing wrong ?

#3

Hey there @l.payet!

Hmm interesting it’s 400 which indicates that the server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing etc.)

To confirm, does your password include small, capital letters, numbers, special characters?

#4

Hi,

To make things less prone to possible errors, I reduced security constraints on password policies for my DB connection (I use Auth0 db, not my own db).

Here is a password I tried : KnQGfj$YN3ttm2fn

Still not working.

#5

Let me try to discuss it internally and see what might be the potential reason behind it!

1 Like
#6

Thanks :slight_smile:

#7

Will get back to you once we establish the reason

#8

Sure, from user view point, the error is not very descriptive :

I’ll let you investigate and come back to me.

1 Like
#9

Hi @konrad.sopala. Do you have any good news for me ? I’m still blocked in production. Thank you.

#10

Hi @konrad.sopala,

I found the source of the issue : Hooks and rules. I juste deactivate the undesired rules and it works fine now.

Sorry for that mistake :frowning: and thank you for your support.

Laurent.

#11

No worries! Glad you have it sorted!

closed #12

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