Currently having downtime EAI_AGAIN

I have a problem with users to log in my App.
it seems as its a DNS issue coming and going.

A 2020-10-06T14:09:07.606043Z Error: getaddrinfo EAI_AGAIN
A 2020-10-06T14:09:07.606092Z at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:66:26) {
A 2020-10-06T14:09:07.606106Z errno: ‘EAI_AGAIN’,
A 2020-10-06T14:09:07.606123Z code: ‘EAI_AGAIN’,
A 2020-10-06T14:09:07.606134Z syscall: ‘getaddrinfo’,
A 2020-10-06T14:09:07.606145Z hostname: ‘’,
A 2020-10-06T14:09:07.606154Z config: {
A 2020-10-06T14:09:07.606165Z url: ‘’,
A 2020-10-06T14:09:07.606174Z headers: {
A 2020-10-06T14:09:07.606185Z Accept: ‘application/json, text/plain, /’,
A 2020-10-06T14:09:07.606195Z ‘User-Agent’: ‘axios/0.19.2’
A 2020-10-06T14:09:07.606205Z },
A 2020-10-06T14:09:07.606218Z transformRequest: [ [Function: transformRequest] ],
A 2020-10-06T14:09:07.606227Z transformResponse: [ [Function: transformResponse] ],
A 2020-10-06T14:09:07.606237Z timeout: 30000,
A 2020-10-06T14:09:07.606246Z adapter: [Function: httpAdapter],
A 2020-10-06T14:09:07.606254Z xsrfCookieName: ‘XSRF-TOKEN’,
A 2020-10-06T14:09:07.606263Z xsrfHeaderName: ‘X-XSRF-TOKEN’,
A 2020-10-06T14:09:07.606273Z maxContentLength: -1,
A 2020-10-06T14:09:07.606282Z validateStatus: [Function: validateStatus],
A 2020-10-06T14:09:07.606291Z method: ‘get’,
A 2020-10-06T14:09:07.606300Z data: undefined
A 2020-10-06T14:09:07.606308Z },
A 2020-10-06T14:09:07.606318Z request: Writable {
A 2020-10-06T14:09:07.606327Z _writableState: WritableState {
A 2020-10-06T14:09:07.606337Z objectMode: false,
A 2020-10-06T14:09:07.606346Z highWaterMark: 16384,
A 2020-10-06T14:09:07.606354Z finalCalled: false,
A 2020-10-06T14:09:07.606363Z needDrain: false,
A 2020-10-06T14:09:07.606371Z ending: false,
A 2020-10-06T14:09:07.606380Z ended: false,
A 2020-10-06T14:09:07.606388Z finished: false,
A 2020-10-06T14:09:07.606397Z destroyed: false,
A 2020-10-06T14:09:07.606406Z decodeStrings: true,
A 2020-10-06T14:09:07.606414Z defaultEncoding: ‘utf8’,
A 2020-10-06T14:09:07.606428Z length: 0,
A 2020-10-06T14:09:07.606437Z writing: false,
A 2020-10-06T14:09:07.606446Z corked: 0,
A 2020-10-06T14:09:07.606455Z sync: true,
A 2020-10-06T14:09:07.606464Z bufferProcessing: false,
A 2020-10-06T14:09:07.606474Z onwrite: [Function: bound onwrite],
A 2020-10-06T14:09:07.606483Z writecb: null,
A 2020-10-06T14:09:07.606491Z writelen: 0,
A 2020-10-06T14:09:07.606500Z afterWriteTickInfo: null,
A 2020-10-06T14:09:07.606509Z bufferedRequest: null,
A 2020-10-06T14:09:07.606516Z lastBufferedRequest: null,
A 2020-10-06T14:09:07.606525Z pendingcb: 0,
A 2020-10-06T14:09:07.606539Z prefinished: false,
A 2020-10-06T14:09:07.606546Z errorEmitted: false,
A 2020-10-06T14:09:07.606554Z emitClose: true,
A 2020-10-06T14:09:07.606561Z autoDestroy: false,
A 2020-10-06T14:09:07.606570Z bufferedRequestCount: 0,
A 2020-10-06T14:09:07.606579Z corkedRequestsFree: [Object]
A 2020-10-06T14:09:07.606588Z },
A 2020-10-06T14:09:07.606661Z writable: true,
A 2020-10-06T14:09:07.606697Z _events: [Object: null prototype] {
A 2020-10-06T14:09:07.606707Z response: [Function: handleResponse],
A 2020-10-06T14:09:07.606715Z error: [Function: handleRequestError]
A 2020-10-06T14:09:07.606723Z },
A 2020-10-06T14:09:07.606731Z _eventsCount: 2,
A 2020-10-06T14:09:07.606740Z _maxListeners: undefined,
A 2020-10-06T14:09:07.606748Z _options: {
A 2020-10-06T14:09:07.606757Z protocol: ‘https:’,
A 2020-10-06T14:09:07.606765Z maxRedirects: 21,
A 2020-10-06T14:09:07.606774Z maxBodyLength: 10485760,
A 2020-10-06T14:09:07.606784Z path: ‘/.well-known/jwks.json’,
A 2020-10-06T14:09:07.606793Z method: ‘GET’,
A 2020-10-06T14:09:07.606804Z headers: [Object],
A 2020-10-06T14:09:07.606812Z agent: undefined,
A 2020-10-06T14:09:07.606820Z agents: [Object],
A 2020-10-06T14:09:07.606828Z auth: undefined,
A 2020-10-06T14:09:07.606836Z hostname: ‘’,
A 2020-10-06T14:09:07.606843Z port: null,
A 2020-10-06T14:09:07.606942Z nativeProtocols: [Object],
A 2020-10-06T14:09:07.606954Z pathname: ‘/.well-known/jwks.json’
A 2020-10-06T14:09:07.606963Z },
A 2020-10-06T14:09:07.606971Z _redirectCount: 0,
A 2020-10-06T14:09:07.606980Z _redirects: ,
A 2020-10-06T14:09:07.606989Z _requestBodyLength: 0,
A 2020-10-06T14:09:07.607004Z _requestBodyBuffers: ,
A 2020-10-06T14:09:07.607012Z _onNativeResponse: [Function],
A 2020-10-06T14:09:07.607020Z _currentRequest: ClientRequest {
A 2020-10-06T14:09:07.607031Z _events: [Object: null prototype],
A 2020-10-06T14:09:07.607038Z _eventsCount: 6,
A 2020-10-06T14:09:07.607047Z _maxListeners: undefined,
A 2020-10-06T14:09:07.607056Z outputData: ,
A 2020-10-06T14:09:07.607069Z outputSize: 0,
A 2020-10-06T14:09:07.607077Z writable: true,
A 2020-10-06T14:09:07.607085Z _last: true,
A 2020-10-06T14:09:07.607093Z chunkedEncoding: false,
A 2020-10-06T14:09:07.607101Z shouldKeepAlive: false,
A 2020-10-06T14:09:07.607110Z useChunkedEncodingByDefault: false,
A 2020-10-06T14:09:07.607117Z sendDate: false,
A 2020-10-06T14:09:07.607126Z _removedConnection: false,
A 2020-10-06T14:09:07.607133Z _removedContLen: false,
A 2020-10-06T14:09:07.607142Z _removedTE: false,
A 2020-10-06T14:09:07.607149Z _contentLength: 0,
A 2020-10-06T14:09:07.607156Z _hasBody: true,
A 2020-10-06T14:09:07.607164Z _trailer: ‘’,
A 2020-10-06T14:09:07.607176Z finished: true,
A 2020-10-06T14:09:07.607184Z _headerSent: true,
A 2020-10-06T14:09:07.607191Z socket: [TLSSocket],
A 2020-10-06T14:09:07.607199Z connection: [TLSSocket],
A 2020-10-06T14:09:07.607207Z _header: ‘GET /.well-known/jwks.json HTTP/1.1\r\n’ +
A 2020-10-06T14:09:07.607215Z ‘Accept: application/json, text/plain, /\r\n’ +
A 2020-10-06T14:09:07.607222Z ‘User-Agent: axios/0.19.2\r\n’ +
A 2020-10-06T14:09:07.607231Z +
A 2020-10-06T14:09:07.607238Z ‘Connection: close\r\n’ +
A 2020-10-06T14:09:07.607247Z ‘\r\n’,
A 2020-10-06T14:09:07.607256Z _onPendingData: [Function: noopPendingOutput],
A 2020-10-06T14:09:07.607263Z agent: [Agent],
A 2020-10-06T14:09:07.607271Z socketPath: undefined,
A 2020-10-06T14:09:07.607280Z method: ‘GET’,
A 2020-10-06T14:09:07.607288Z insecureHTTPParser: undefined,
A 2020-10-06T14:09:07.607359Z path: ‘/.well-known/jwks.json’,
A 2020-10-06T14:09:07.607368Z _ended: false,
A 2020-10-06T14:09:07.607376Z res: null,
A 2020-10-06T14:09:07.607385Z aborted: false,
A 2020-10-06T14:09:07.607400Z timeoutCb: [Function: emitRequestTimeout],
A 2020-10-06T14:09:07.607409Z upgradeOrConnect: false,
A 2020-10-06T14:09:07.607417Z parser: null,
A 2020-10-06T14:09:07.607425Z maxHeadersCount: null,
A 2020-10-06T14:09:07.607435Z reusedSocket: false,
A 2020-10-06T14:09:07.607443Z _redirectable: [Circular],
A 2020-10-06T14:09:07.607452Z [Symbol(kCapture)]: false,
A 2020-10-06T14:09:07.607460Z [Symbol(kNeedDrain)]: false,
A 2020-10-06T14:09:07.607469Z [Symbol(corked)]: 0,
A 2020-10-06T14:09:07.607478Z [Symbol(kOutHeaders)]: [Object: null prototype]
A 2020-10-06T14:09:07.607487Z },
A 2020-10-06T14:09:07.607496Z _currentUrl:
A 2020-10-06T14:09:07.607504Z [Symbol(kCapture)]: false
A 2020-10-06T14:09:07.607515Z },
A 2020-10-06T14:09:07.607523Z response: undefined,
A 2020-10-06T14:09:07.607531Z isAxiosError: true,
A 2020-10-06T14:09:07.607539Z toJSON: [Function]
A 2020-10-06T14:09:07.607548Z }

Hey there Daniel!

It’s probably as you already know due to our maintenance works. Can you confirm whether it’s still there for you? Thank you and sorry for the inconvenience!

Now it’s working, but we had 5 hours of downtime, for all our users(!!!)

It’s such a shame I wasn’t able to talk to support (until today…)

Definitely looking for other options, as you have truly disappointed me.
I really cant rely on you, and in such an important part of our platform…

Once more terribly sorry for that. We’ve been communicating that through our platforms as well as through the status page. I’m totally aware of the fact that the time window was huge. Once more terribly sorry for that.

Community forum here is a place where everyone can engage no matter if they are on a paid or free tier. We don’t guarantee here such response times as when you open a support ticket being a paying customer so if you have such possibility please open a support ticket in the future if such situation arise.