Hi Auth0 Support Team,
We received a warning stating that our tenant has exceeded the quota for “Pro MFA.”
However, we are currently on the Free plan, and we have only enabled TOTP-based multi-factor authentication (Google Authenticator). We have not enabled any paid MFA features, such as:
- Push notifications (Guardian)
- Trusted Devices
- Adaptive MFA
- SMS or Email-based MFA
- WebAuthn / FIDO
According to the documentation and community posts (e.g., Using MFA on the Free Plan), we understand that while TOTP is categorized under “Pro MFA” in usage tracking, it is not billable under the Free plan if MAU limits are not exceeded and no paid features are enabled.
Could you kindly confirm that our current MFA setup using only TOTP is still within the Free plan and will not incur charges?
Tenant: Boujee-mall-console
Region: United States
Current MAU: 4,949 / 7,500
Thank you for your help!
Best regards,
Teppei Fushino
Hi @teppei.fushino
Welcome to the Auth0 Community!
Allow me to try and provide some clarity with regards to your current use-case.
Firstly, while you are on a Free plan, you will not get charged for using the Paid features. As the warning states, to continue using them you will need to upgrade your subscription, but this will not happen automatically.
Secondly, using the Paid features while on a Free plan can result in you getting blocked if you do not upgrade your subscription. Adding to this, exceeding your MAU limit can again lead to you being blocked.
To rest assured, you can either stop using any Paid features or your can upgrade your subscription to include the features that you require. You can view mode information on our Manage Subscriptions documentation. Access to the paid features on Free tenants is more or less intended for testing purposes, to ensure if the features fulfil your needs before making any purchases.
Hope this helped!
Gerald
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Hi Auth0 Support Team,
We would like to inquire about our current subscription and tenant configuration, but the information we need to share includes sensitive contractual details (e.g. subscription type, MAU quota, and tenant structure).
Would it be possible to move this conversation to a private support channel or ticket-based communication instead of using the public Community forum?
We are currently on a B2C - Professional plan, and would like to confirm how charges work when linking an additional tenant. However, due to the nature of our request, we’d prefer a closed discussion.
Could you advise on how we can initiate such a private support conversation?
Hi @teppei.fushino
Certainly, keeping the confidentiality of sensitive information is a top priority matter, we appreciate your interest in further discussing your needs!
As you are on a B2C - Professional plan, this grants you access to the Standard Support feature. You are able to submit Support cases with our Developer Support Engineers via the Support Center. You can view more information on how this can be done through our following documentation on Open and Manage Support Tickets.
Just to leave the mention here, you can also send us ( on the Community side ) a DM ( Direct Message ) at @support and one of our Community Engineers will look over your message, but given the nature of your request, I consider that a Support case will still need to be opened to discuss your needs and inquiries more in-depth. Therefore, I recommend that you submit a case via the Support Center and our Developer Support agents will assist you as soon as possible.
We look forward to hearing from you!
Have a great day forward,
Gerald