Changes made to SES configuration not picked up by Auth0

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1

Hi Auth0 Community!
We’ve recently made some changes to our AWS SES setup that allow us to be more SPF compliant (specifically adding a custom MAIL FROM domain as outlined in this AWS blog entry).

When sending a test message directly from the AWS console we see the changes reflected correctly, however anything sent through Auth0 still looks like it did before we re-configured. Anyone know how to remedy this situation?

Best,
Ian

2

Good afternoon,

Have you tried re-generating the aws keys? Alternatively, have you tried re-setting up the email provider following these steps: Configure External SMTP Email Providers

This might not be a setting we yet support. I’ll check with our engineering team!

Thanks in advance!

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Hi Karen,
Yes I did try re-setting the provider. I didn’t try a different set of credentials since AWS limits you to two and I didn’t want to risk breaking things if the Auth0 token was shared by another service (I don’t think it was, but better safe than sorry).

No change in the results.

4

Good morning @iknox,

I have escalated this to our engineering team to investigate this issue.

Thanks!

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