Can't put in a ticket

[landodev]

Every time I try to put in a new ticket (we have an essentials account), I get the error:

An error occurred
This content could not be displayed

Any help would be appreciated.

[lihua.zhang]

Hi @landodev ,

We sincerely apologize for the inconvenience.

I just checked and found your support ticket created today. I will DM you the ticket number shortly. Please let me know if any further queries. Thanks!

[silent]

@lihua.zhang We are having the exact same issue. We tried to create multiple support tickets and got the following error:

{“statusCode”:404,“error”:“Not Found”,“message”:“User not found”}

[lihua.zhang]

@silent ,

Thank you for reaching us. I searched your email from the backend and looks like your tenant is under the free plan. The free plan does not cover standard support, that’s why you were unable to create a support ticket.

On the Auth0 Pricing page, click on the “Compare Plan”, the Platform category lists these details.

Hope this answered your query!

[silent]

hi @lihua.zhang ,

Perhaps you were looking at the wrong account. the tenant name is maxroll and we upgraded to “Essentials”.

[lihua.zhang]

@silent ,

Thank you for the additional context. I will send you an DM shortly with the details found from the backend.