We tried to create multiple support tickets and got the following error: {“statusCode”:404,“error”:“Not Found”,“message”:“User not found”} We have a paid subscription but are also still in our trial period (for whatever reason).

Cannot create tickets

dan.woda June 10, 2022, 4:19pm 3

Topic		Replies	Views
Can't put in a ticket Get Help auth0 , help , ticket , tickets	5	2601	June 6, 2022
Cannot create a ticket Get Help auth0 , export-user-list , ticket	1	1859	June 27, 2022
Unable to create a support ticket (paid subscription) Get Help support-center-self , support-center	2	55	November 12, 2025
Management API reports 409 user exists but I can’t find it in any way on auth0 dashboard Get Help	7	6810	April 25, 2024
Submitting Support Tickets Unavailable Get Help auth0 , support , tickets	5	1664	November 2, 2022