Cannot create a ticket

I am trying to create a ticket to request a full user list but every time, it shows the following error:

Some blogs say I need to purchase a paid plan, so I upgraded to an essential one.
But still shows the same issue.
Please help me!

Hi @terrycom9581,

Welcome to the Auth0 Community!

Are you still seeing this issue? Please DM me your account name and email and I can take a look.