Can't create support tickets for an Enterprise account

Get Help
,
1

Hello, I am on an Enterprise plan and have attempted to open a ticket. When I go to support center, I get two spinning circles and lots of errors in the console regarding scripts violating CSP rules and an IndexedDB issues. If I go to Get Support → Open a Ticket I see a prompt to select my subscription which is not populated and has similar errors in the browser’s debug console.

I’ve tried multiple browsers on several machines to the same end. Is there an email address or something I can use instead to get a ticket entered?

2 Likes
2

Hello!

Thank you for your patience. Please be advised that the technical difficulties affecting our support portal have been resolved. We apologize for the disruption and appreciate your continued partnership. Please let us know how we can best support you moving forward.

1 Like
3

Do those incidents not get posted here? Incident History • Auth0 Status Page

I dont see it anywhere.

4

Thank your Katrina, in the meantime, I was able to resolve our issue.

5

Hi @mlawson and Welcome to the Auth0 Community!

We are sorry for the inconvenience that this issue might have caused and we are glad everything has been sorted out.

Thank you @katrina.kershner as well for your quick contribution.

Hi @JFoxUK. You have pointed out correctly that our Status Page is where information regarding this type of situations is visible, it is just that the correct Region would have to be selected as well.

Best regards,
Remus

7

I did check all of the regions, did I miss it?

8

Hi @JFoxUK,

You can check more about it on this Status Page in the History Section under Region US-3.

Thank you!
Remus