Can't create custom domains with self-managed certificates

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,
1

Hi,

I can’t create custom domains using self-managed certificates (I have a B2B paid plan).

This is what the UI shows (the self-managed option is missing):

Screenshot 2021-11-25 at 14.35.33
Screenshot 2021-11-25 at 14.35.331051×530 47.6 KB

If I try through the Management API, I get the following:

{
    "statusCode":403,
    "error": "Forbidden",
    "message": "The account is not allowed to perform this operation, please contact our support team",
    "errorCode": "operation_not_supported"
}

The API Explorer Application has the permission create:custom_domains. Listing custom domains works (so not an authentication issue).

I can’t find any prior requirement in the guide other than having a paid plan.

How can I solve this?

Thanks,
Dave

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2

Hey, to use the self-managed certificates feature you must have an enterprise subscription plan.

Here is the quote from the docs

You must have an Enterprise subscription to manage certificates in your custom domain.

Here are multiple resources linking to the same statement

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