Can't Access to My Account

[cemolokko]

Hello!
This is Cem from Turkey.
I can’t login to my account because your system is not sending the verification SMS.
Trying to “Resend” the SMS code is not working either. And, i don’t have recovery key.

Please see the screenshot below.
Could you please help me.

Best regards.

[cemolokko]

Hello, anyone to help?

[mary598chess]

Hi @cemolokko! I’m sorry to hear you’re having trouble with the verification SMS. Here are a few steps you can try:

1. Check Your Phone Number: Ensure the phone number linked to your account is correct.
2. Carrier Plan: Make sure your mobile plan is active and can receive SMS messages.
3. Disable VPN/Proxy: Sometimes, VPNs or proxies can interfere with receiving SMS.
4. Alternate Number: If possible, try adding an alternate phone number to receive the code.

If these steps don’t work, please contact customer support for further assistance. They can help resolve the issue.

Best Regards,
Mary Chess

[tudor.smeu]

Hello @cemolokko,

Welcome to the Auth0 community!

If you lost your access to your account you should submit a Multi-factor Authentication reset request.

I am attaching a Knowledge Solution that should help you do just that: Account Locked: MFA Resets Requests

I hope this was helpful and if you have more questions don’t hesitate to come back to the community.

Thanks,
Tudor