Hello,
Before anything else: this is entirely our own mistake, and I’m sorry to have to bring it to you.
We should have transferred the Team Owner role before offboarding our colleague, and I removed their account without checking that first.
I would be very grateful for your help sorting it out.
Our tenant is managed through Auth0 Teams with centralized tenant member management enabled.
The colleague who originally created our account and held the Team Owner role has left the company, and we can no longer reach them or their mailbox.
Two of us remain. Both of us have the Admin role on the tenant, but in the Teams dashboard we each see only the “Tenants” section in the sidebar — no Members, Settings, or Activity. Based on the Team Member Management documentation, that means we both hold the Contributor role, not Team Owner.
As a result:
- Settings > Tenant Members shows “Tenant Members can only be added through Teams.”
- We cannot add a new tenant member from either the tenant or the Teams dashboard.
- We cannot recover the departed colleague’s account, since we no longer
have access to their mailbox.
We are on the Free plan, so we are not able to open a support ticket.
Could you please enable DM on my Community account so that I can send the
tenant details privately to the @support group?
Thank you.