A year or so ago, Auth0 did some migrations on the backend, which I believe messed up my tenant. When I go to my Teams management page for my tenant, the UI is missing a number of elements that should be there according to the docs.
There is no way, for example, for me to add tenant members (users) to my tenant. This is on the free plan, but according to all the docs, this functionality should still work.
Can someone from Auth0 please investigate and help get our account/tenant back in working order?
The forum is blocking me from sharing a screenshot or link, but if you allow that for my account, I can share that info as well.
Reading through your use-case, I’m wondering if it’s possible that you do not have the role of Team Owner and thus experience limitations when it comes to what you can see and do with regards to your Team. Please double-check and let me know if you are having these issues while logging in with an Auth0 account set as Team Owner, more information on this matter can be found on our documentation on Team Member Management.
With regards to adding users to your tenant ( which is different from adding users to your Team), I am again thinking that you might not be logging in with an Administrator account that has the permissions to add tenant members, more information on our doc on how to Add Tenant Members.
Will be waiting for more information from your end!
Thanks @gerald.czifra for the reply! I can confirm I’m listed as an Admin in my tenant (per /manage.auth0.com/dashboard/us/adviserlabs/tenant/admins).
The Teams page (/accounts.auth0.com/teams/team-qxwnjtn/tenants) is literally missing a bunch of UI elements that should be there, including the ability to list Team members. There is only one other user in my team/tenant/org, and they are unable to see a bunch of UI elements that should be there, either. It is possible that when Auth0 did whatever migration they did a year ago or so, neither me nor the other user got marked as a Team Owner in the database. Would you or someone from the Auth0 team be able to quickly peek at the DB and ensure either myself or my colleague is marked as a Team Owner? The team ID (as you can deduce from the URL above) should be team-qxwnjtn.
(Replaced https:// with / to enable posting… if I could be allowed to upload photos I’d be happy to share a screenshot of what the Teams page looks like for me. Thanks again!)
(P.S. The more I think about things, the more I think this is what happened - Auth0 introduced the concept of Teams a year or so ago, and whenever that migration happened, our account was left with no one marked as a Team Owner (migration bug)… it is possible the issue is something else, but if we could verify this first, that would be great. Thanks again!!)