Hi @ssimons,
Welcome to the Auth0 Community!
Thank you for reaching out and sharing your concerns with us. We understand how important it is to manage user activities efficiently, especially when dealing with a high volume of support tickets. Your feedback is invaluable in helping us improve our service.
We highly appreciate your input on these matters. It would be beneficial if you could share your detailed feedback and suggestions in our Community Feedback category. Your insights could play a significant role in shaping future enhancements to our platform. You can post your feedback here: Auth0 Community Feedback. Our product team actively reviews this feedback to understand how we can better meet the needs of our users.
Regarding the user block profile, it depends on how the user was blocked. If the user were automatically blocked (via providing an excessive number of incorrect credentials) the solution from the link wouldn’t work. You will need to update manually the profile by Auth0 Dashboard Block and Unblock Users or via Managment API Block and Unblock Users
It also may be worth triggering an interactive password reset flow for the unblocked user → Change Users' Passwords
Thanks
Dawid