I’ve been using auth0 since Aug 6. Today when I tried to log into auth0.com, I was apparently recognized (or just my Gravatar was fetched correctly), but got an error that my email or password were incorrect:
I have not changed either of those, but I went ahead and used the “Forgot password option”, several times within the past 12 hours. I haven’t received any password reset email. I’ve checked the spam folder, and double-checked the welcome email from Aug 6 listing my email address; also Chrome’s password manager had stored the password I remembered.
I don’t see an outage on the status page, but my problem sounds close to this one.
Anyway, I am locked out of my account. How could this happen, and what can I do?
If somehow I got hacked (highly doubt it, I’m security conscious, not an interesting target, and have never been hacked in ~20 years online), shouldn’t auth0 send a confirmation email that my password was changed, or that a new email replaced my existing one?
To rule out email delivery problems, I’ve just signed up for this community, and I did receive the confirmation email to my Protonmail address from the