Auth0 Free signup: "Error submitting the form" on /profile before tenant creation

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1

We are creating an Auth0 Free company account and need the development/test tenant to use the Europe (EU) data region.

The /profile form was completed with the company account information and Advanced settings enabled. After selecting Next, Auth0 displayed the exact message Error submitting the form and remained on /profile.

No tenant has been created. We intentionally stopped instead of retrying because we do not want a tenant to be created with the initially displayed United States region.

Could you please clarify:

  1. Is this a known signup/profile issue?
  2. Is there an additional prerequisite that is not visible on /profile?
  3. How should a new Free account recover from this state without creating another account?
  4. How can signup proceed to the Tenant Domain and Region step so that Europe (EU) can be selected before tenant creation?
3

Hi @afrivente,

Welcome to the Auth0 Community!

Thanks for reaching out and for pausing the setup process to ensure your tenant is correctly provisioned in Europe (EU). You made the right call—Auth0 tenant regions cannot be changed once the tenant is created, so setting it up correctly the first time is essential.

The “Error submitting the form” you encountered on the /profile step is a known, transient onboarding issue. It typically happens when browser extensions (like ad blockers or privacy shields), strict corporate firewalls, or active VPNs block the background API calls Auth0 uses to process advanced profile settings.

Since you completed the first step of the signup, your account credentials have already been registered, but no tenant has been created.

Here is exactly how to recover your account and successfully create your Europe (EU) tenant:

Firstly, clean the browser environment to prevent the same API block from happening again:

  • Use Incognito Mode: Open a fresh incognito or private browsing window

  • Disable Extensions: Temporarily disable any aggressive ad-blockers or corporate VPNs for this setup

Also bypass the Stuck Onboarding Form, so do not try to sign up again and instead, log in directly:

  1. Go directly to the Auth0 Management Dashboard

  2. Select Log In and enter the email and password you created during your first attempt

  3. Because your account has no active tenant, Auth0 will bypass the profile questionnaire and drop you directly onto a clean Create Tenant setup screen

Select the Europe (EU) Region on the Create Tenant screen:

  1. Enter your desired Tenant Domain name.

  2. Locate the Region dropdown menu (it may default to “US” based on standard routing).

  3. Click the dropdown and select Europe (EU) before clicking submit.

  4. Click Create Tenant.

Your development/test tenant will now be safely initialized in the European data region, and you can begin configuring your free account.

Please let me know if you run into any issues during these steps!
Best regards,
Remus