API reports 409 user exists but I can't find it in any way

Hi, I am using Auth0 from over 2 years now and never had a problem like this. My backend is using Auth0 management API to create users, and now in 1 case it returned 409 Conflict for a specific user, but I can’t find it in any way. Trying to create the same user from Auth0’s dashboard gave the same error. So, it seems Auth0 thinks the user exist but I can’t find it in the users, both searching for name, email, also with lucene syntax and wildcards. May there be something wrong in Auth0’s DB indexes?
I need to understand what’s happening…


Hello @bragma, I apologize for the delay in response.

If you are still battling this challenge, please send me the user’s name and email along with the tenant name so we can further investigate what may be occurring here. Thank you in advance!

Due to the age of this topic I will keep it open for another ten days just in case you have any additional questions on this front.

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