Android Guardian App Error "We cannot contact the server. Please check your internet connection and try again later"

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Last Updated: Sep 24, 2024

Overview

The Auth0 Guardian app on Android devices does not launch successfully. Uninstalling and reinstalling the app also does not resolve the issue. Multiple users on various builds of Android are getting the below error.

We cannot contact the server. Please check your internet connection and try again later.

Also, the following message is in the Auth0 tenant logs:

Guardian - There was an error sending the push notification

The full error message:

{
    "date": "<REDACTED>",
    "type": "gd_send_pn_failure",
    "description": "Guardian - There was an error sending the push notification",
    "ip": "<REDACTED>",
    "user_agent": "Chrome 118.0.0 / Windows 10.0.0",
    "details": {
      "request": {
        "method": "POST",
        "path": "/api/push/configs/<REDACTED>/authenticators/<REDACTED>/challenge",
        "query": {},
        // Other fields omitted for brevity
      },
      "response": {},
      "enrollment": {},
      "device_id": "<REDACTED>"
    },
    // Other fields omitted for brevity
  }

Applies To

  • Guardian Application
  • Android
  • Error

Cause

The issue was caused by the incident MFA Push Notification Failures in US-1. The issue is fixed in the latest Android Guardian app (>1.7.2).

Solution

If the Android Guardian app version is lower than 1.7.2, please update to the latest version to fix the issue.

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