After globally enabling MFA, some users are locked in a “confirmation_pending” state, even after disabling MFA afterwards. ![alt text]
I then go to Actions > Reset Multi Factor, and the message above briefly goes away. After a few minutes, I refresh the page and it reappears. When the user attempts to log in using username-password authentication, Auth0 returns the following error:
[2017-10-11 19:22:36,527] ERROR libs.cloud.django_auth0.backends Auth0 error message: User is not enrolled with guardian
The problem is, MFA is currently turned off. Is there any way to un-enroll this user? Even after deleting and recreating the user with the same email address, the confirmation_pending status comes back. Any ideas?