Account usage shows enterprise MFA

tobias.wolff · April 14, 2020, 11:48am

Hi,

we are using Auth0 for a couple of months now and after a first misunderstanding are only using OTP for 2FA right now (see OTP.png). Still, the account usage page (see attached) shows some enterprise MFA counts (see AccountUsage.png). Can someone let me know where this comes from?

Thanks,
Tobias.

dan.woda · April 14, 2020, 5:23pm

Hi @tobias.wolff,

Welcome to the Community!

Take a look at this FAQ that breaks down MFA:

Hope this helps,
Dan

tobias.wolff · April 14, 2020, 5:31pm

Hi Dan,

we are on the Developer Pro tier and as far as I know we are using the Pro MFA (i.e. OTP via Google Authenticator et al) only - as this is the only option we have activated in the MFA setup. Therefore, I am not sure where the 15 Enterprise MFA signups come from. Just to make sure - is it possible for a user to use the Auth0 Guardian app without us having activated it?

Tobias.

dan.woda · April 14, 2020, 5:33pm

Do you have any MFA rules?

tobias.wolff · April 14, 2020, 5:43pm

Yes, we do. We are supporting APIs and have deactivated MFA for API users.

dan.woda · April 14, 2020, 5:45pm

Do you mind if I take a look? Could you please DM me your tenant name?

tobias.wolff · April 15, 2020, 7:41am

Sure. I have sent you a DM. Can you confirm you have received it, please?

dan.woda · April 16, 2020, 3:37pm

There can be a delay in which the report data populates. You said:

Was this recently corrected?

tobias.wolff · April 16, 2020, 5:37pm

Hi Dan,

no that was actually corrected end of last / beginning of this year.

Tobias.

dan.woda · April 16, 2020, 7:48pm

I sent you a DM with some more instructions.

system · May 1, 2020, 7:48pm

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