Account recovery for paid tenant

[snjuk]

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Hello,

We have an application that uses Auth0 service on a paid account but we’re unable to log in to manage the account as we no longer have access to the registered email associated with the tenant. We quite urgently need access to reconfigure things but have no idea how to go about this.

I would be extremely grateful for some help starting the process of recovery

Thanks

[marcelina.barycka]

Hi there @snjuk -

Here is the doc on requesting account access recovery.

As you already created a public topic on that, I started the process, and our Support Agent will email you ASAP to verify your request.

If you have any trouble, please let us know.

Warm regards,
Marcelina

[snjuk]

Thank you Marcelina. A ticket has been opened and I’ve provided the information, just waiting to hear.

Thanks for your help
snj