Who Performed MFA Reset

Problem statement

This article explains how to find which tenant member did the unenroll device account for a particular user from the Auth0 Dashboard.

Solution

Go to Dashboard > Monitoring > Logs and look for the event type: gd_unenroll and open the logs to find the Admin’s user_id of the tenant under details.auth.subject field.

Reach out to the Auth0 team to find out the details of the Admin by providing the Admin’s user_id.