We’re trying to use the block email template when a user is blocked over the management API and isn’t working (event if we use Auth0 portal to block it). Is there any required configuration to enable it?

Hi @blockey Sorry for the delay in the response. I’ve checked with the team, and the blocked account email template is triggered when you use the brute force protection. This email will be sent whenever a user is blocked due to suspicious login attempts. To achieve the described flow, you will …

When user is blocked, Auth0 isn't sending the block email template

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blockey January 26, 2024, 10:50am 5

Oh, and when I try to use the Auth0 Flutter SDK for the user, it’s saying that user is blocked.
Why the User Blocked Email Template isn’t triggering?

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When user is blocked, Auth0 isn't sending the block email template

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