Blocked user is still able to log in

I have multiple users who I have tried to block via the Auth0 dashboard but see that they have successful login sessions after they have already been blocked. The user in the attached screenshot was blocked in August but their “Latest login” is November 4. I’m looking for any ideas on how they might still be able to log in and suggestions on what to do next. Thank you!

Hey there!

Looks really strange but I would do my best to help you. Can you send me your email and tenant name in a private message here in the forum? Thank you!