I work for Transaction Data Systems, a pharmacy management software company. One of vendors, PastRx, uses Auth0 to authenticate users accessing their application called NarcFacts via this site:
Since the beginning of November, attempts to sign in to this application have resulted in the following error message:
“You do not have permission to view this directory or page.”
PastRx has told us that the issue is our NarcFacts application authentication:
What would cause the authentication to fail? What do we need to do to resolve that failure? Any steps you could suggest would be valuable, as the issue is affecting an ever-growing number of our clients.