Users migration from one tenant to other

Help
1

Hello,
I need to migrate users from one tenant to another one.
Is it possible to migrate users with passwords from dev tenant to paid tenant keeping passwords?
I have noticed that password hash could be retrieved by rising Ticket, but free account cant rise it.
Can i get information related this topic?
Thanks!

2

The extension “User Import/ Export” will help you. It is free and super easy for installation.

Reference: User Import / Export Extension

1 Like
3

Thank you @mj.phong for helping on this one!

4

Thanks for this. But how about passwords? Can i migrate those too if using that tool?

5

Unfortunately, it doesn’t seem like we can export the user’s password, as it is the privacy policy from Auth0 (you can refer here, the official Auth0 documentation: Export Data). To keep our users & their customers safe (we are).
To obtain this information, you must send a support ticket to the Auth0 team, who will help you, then use this data to do the import.

Hope it can help.

6

To create a ticket i need to have paid subscription. In my case, i need to move users from DEV environment to PAID subscription. Is it possible to create ticket by any other way? Thanks

7

Hi @mantas.parfionovas

Can you create the ticket under your paid subscription?

An alternative is to use automatic migration (aka Lazy Migration): Configure Automatic Migration from Your Database

John