Moving Users from one tenant to another

[dheerajdhall2709]

Hello! I need to migrate Users from production to staging environment at work and I had a few questions.

1. I tried using the User Import/Export extension and I am not sure how to get the app_metadata and user information out in a prefect format for it to be imported in the new tenant? Couldn’t find a good example.
2. After the export and import operation would I need to raise a ticket to get the password hashes?

[dan.woda]

Hi @dheerajdhall2709,

Welcome to the Auth0 Community!

@dheerajdhall2709

I tried using the User Import/Export extension and I am not sure how to get the app_metadata and user information out in a prefect format for it to be imported in the new tenant? Couldn’t find a good example.

Checkout this doc:

https://auth0.com/docs/users/import-and-export-users/bulk-user-exports#include-user-metadata-in-exported-csv

It shows how to export app_metadata with "app_metadata":"app_metadata".

@dheerajdhall2709

After the export and import operation would I need to raise a ticket to get the password hashes?

Yes, that is correct.