User search best practices


We are trying to perform a user search based on updated_time and user_id prefix. The performance of the service is really flaky. Most of the times we receive HTTP 503 Service Unavailable Exception . I have opened up another thread Timeout exception when querying for users , during which we got responses temporarily but started receiving 503s again after some time.
I want to understand if the user data is indexed on any specific parameters for us to define our query better and reduce the number of 503s on the client side.
Please let us know.

Thank you!

Hi @smajeti,

If you are consistently timing out you likely need to refine your search. Have you taken a look at this document?

Hope this helps,

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