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[URGENT]: Auth0 Passwordless SMS Not Sending

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#1

Hi,
I am facing severe reliability issues for my app’s Auth0 passwordless authentication system as 10+ users are not receiving the SMS with the verification code. These are users based in Kolkata, India. I have been using Auth0 for 6 months now and this is the first time I am facing this error. My Twilio configuration and account balance seems fine, so I suspect it has to be a problem on the Auth0 side.

In the meantime, is there any way I can manually provide verification codes to my users? For e.g. when they sign up and are waiting on the code, if I can access it and share it with them directly?

I really appreciate your help.

Sudhanshu


#2

Nevermind- It’s a Twilio problem for SMS restrictions to India:
https://support.twilio.com/hc/en-us/articles/223134167-Limitations-sending-SMS-messages-to-Indian-mobile-devices


#3