Universal Login logo shows broken icon

[betterautomations1]

Logo is here, and loads in the browser:

Confirmed that it’s PNG and 150x150.

When I set it in Branding → Universal Login → Customization → Widget → Logo url, I briefly see a flash of yellow as it loads, but then shows a broken icon in the preview photo. The login page spins and times out, but if I reload the page I get the default Auth0 icon. (It was two blue squares before I began.)

Cleared the cache and cookies, closed/re-opened the browser, same thing.

You can preview my login page here:
https://app.securecoop.com/

Please assist.

[marybeth.hunter]

HI @betterautomations1,

Welcome to the Auth0 Community!

I went to your login page and see some interesting behavior. Sometimes I see the Auth0 logo, and when I refresh sometimes it doesn’t change and then sometimes it does change to the broken logo. Watching the network traffic when the broken logo appears shows a 403.

However, I can view the logo in the browser at this URL: https://securecoop.com/SecureCoop_mascot_150x150.png. I see that URL in the client raw response and the Universal Login customizations.

Can you try removing the logo_uri from the client and just have the logo_url set under the Branding > Universal Login settings? Or vice versa - essentially, I want to see if only having one set resolves the issue.

I look forward to your reply!

Best,

Mary Beth

[betterautomations1]

@marybeth.hunter

Can you try removing the logo_uri from the client

Sorry–from the client, but where?

[betterautomations1]

FYI I just changed to a custom domain for login and it is otherwise working, but the icon still is wrong

[betterautomations1]

Fixed. The icon file is hosted on a different domain (and server) than the app. Moved it to the same server and domain, it’s working.