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Unauthorized: Bad mac during signup

signup-error-bad-mac

#1

When calling https://{{our-domain}.auth0.com/dbconnections/signup we are receiving

{
    "name": "UnauthorizedError",
    "description": "Unauthorized: Bad mac",
    "statusCode": 401
}

This endpoint worked with our current call previously (no code has changed)

What is bad mac?


#2

This is happening for us as well, when attempting to send the passwordless email code. We have not made any changes recently. All I find in the logs is “Bad mac”


#3

It happens to me too!!! What is it? What can i do?


#4

Me too!

Plz fix ASAP!


#5

Just created a support ticket for this. I am experiencing this on some but not all of my sites using Auth0


#6

We were able to replicate the issue and are currently working on resolving it. We will keep you posted with any updates and apologize for the inconvenience.


#7

Thanks for working on my issue Fady!


#8

We are experiencing this as well using JS passwordless SMS.


#9

It is happening with me too in production!!!


#10

Auth0 just posted about this issue on twitter

https://twitter.com/auth0status/status/870347484026949633


#11

The issue has been resolved and details pertaining to this incident can be found here: https://status.auth0.com/incidents/3v27jkb65z3x

We apologize for the inconvenience!


#12

My pleasure :slight_smile:


#13

I’m getting this error when trying to impersonate.
this is the error message I’m getting:
{“error”:“access_denied”,“error_description”:“Impersonation - Bad mac”}

is this the same error you are fixing?
also, what is the ETA for deploying the fix?

Thanks,
Eli.


#14

“error: access_denied, error_description: Impersonation - Bad mac” obviously has not been resolved. It happened to me just now, while attempting to log in using Google, and similar errors happen to me all the time.


#15

This is happening for us as well, when attempting to send the passwordless email code. We have not made any changes recently. All I find in the logs is “Bad mac”


#16

Just created a support ticket for this. I am experiencing this on some but not all of my sites using Auth0


#17

Me too!

Plz fix ASAP!


#18

We are experiencing this as well using JS passwordless SMS.


#19

It happens to me too!!! What is it? What can i do?


#20

It is happening with me too in production!!!